This Privacy Policy explains how Citadel Joinery Limited (“Citadel Joinery”, “we”, “us”) collects, uses, and protects personal information you provide when using this website or contacting us.
Who we are
Citadel Joinery Limited is a company registered in England and Wales, Company Number 16127163. Our registered address is Bryncoch Sawmill, Welshpool, Powys. You can contact us at workshop@citadeljoinery.com.
What information we collect
We may collect the following personal information when you use our website or contact us directly:
- Name and contact details (email address, phone number, postal address)
- Details of your enquiry or project
- Technical data including IP address, browser type, and pages visited (via analytics)
How we use your information
We use your personal information to respond to enquiries, process commissions, and communicate about your project. We do not sell or share your personal information with third parties for marketing purposes.
Legal basis for processing
We process personal information on the basis of legitimate interest (responding to your enquiry) and, where relevant, to fulfil a contract with you. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data retention
We retain personal information for as long as necessary to fulfil the purpose it was collected for, or as required by law. Enquiry data not resulting in a commission is deleted after 12 months.
Your rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data. You may also object to processing or request a restriction on how we use your data. To exercise any of these rights, contact us at workshop@citadeljoinery.com.
Cookies
This website may use essential cookies to support basic functionality. We do not use advertising or tracking cookies. Where analytics are in use, they are configured to anonymise IP addresses.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available at this URL. Last updated: March 2026.
Citadel Joinery Limited · Company No. 16127163 (England & Wales)